Refund policy
At Starfish Suit, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you have 30 days after receiving your item to request a return.
Return Conditions:
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To be eligible for a return, your item must be in the same condition that you received it—unworn, unwashed, with tags, and in its original packaging.
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For hygiene and safety reasons, certain items such as intimate apparel and specific baby care products cannot be returned unless they are defective.
How to Start a Return: To initiate a return, please contact us at [support@starfishsuit.store]. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was sent.
Refunds: We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and Issues: Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.